Privacy Policy

At The Wheel Engineer, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your details during our day-to-day operations.

1. Information We Collect

We only collect information that is voluntarily provided by you when you contact us for services or product enquiries. This includes:

• Contact Details: Name, phone number, and email address when you call, text, or email us.
• Location Information: Your location details if provided during requests for roadside tyre assistance to help us reach your vehicle.
• Service Details: Vehicle specifications and tyre sizes provided to understand your requirements.

2. How We Use Your Information

We use the collected information solely to provide and improve our physical shop services and customer support, specifically to:

• Coordinate and perform tyre puncture repairs, tyre installations, and tube replacements.
• Dispatch roadside tyre assistance services directly to your vehicle's location.
• Respond to your phone, text, or WhatsApp enquiries about tyre availability, brands, and service pricing.

3. Future Services & Applications

Please note that we are currently planning to expand our services. The following digital channels are under development and are not currently active:

• Mobile Application (Coming Soon): Our future B2B and B2C mobile application will simplify service discovery and customer platform interactions.
• Online Ordering (Coming Soon): Our upcoming digital system will support direct online tyre purchases and service booking.

Once these platforms are launched, this Privacy Policy will be updated to outline any associated data collection practices (such as secure user accounts and transactions).

4. Information Sharing and Disclosure

We do not sell, trade, rent, or share your personal information with third parties. Your details are accessed only by the owner and staff of The Wheel Engineer as required to perform your requested service.

5. Data Security

We take appropriate security measures to prevent unauthorized access, modification, or disclosure of your contact details. Because we do not store financial credentials or operate online databases at this stage, the risk to your personal data is minimal.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

• Phone: +91 72816 786
• Email: thewheelengineer@gmail.com
• Shop Address: Truck Terminal Compound, Vashi-Turbhe Rd, Juhu Nagar, Sector 19, Vashi, Navi Mumbai, Maharashtra 400703